Contact & Support

Email support

The fastest way to reach us is by email at jbirdwell34@gmail.com. We typically respond within a few business days.

What to include in your message

To help us resolve your issue quickly, please include:

• Your Madden Exporter username
• The email address on your account
• Where you got stuck in the Companion app export flow
• Console or platform (PlayStation, Xbox, PC)
• A short description of what happened and any error messages you saw
• Screenshots if relevant (Companion app URL screen, error dialogs)

Before you email

Many export issues are resolved by double-checking the export URL in the Companion app. Please review the export guide and the FAQ first—especially the sections on usernames and export URLs.

Billing and Pro accounts

Pro purchases are processed through Stripe. For billing questions, receipt requests, or refund inquiries, email us with the email address used at checkout. See our Terms of Service for refund policy details.

Privacy requests

To request access to, correction of, or deletion of your personal data, email us from the address associated with your account. See the Privacy Policy for your rights and how we handle data.